expectation-perception of performance
expectation-perception of performance
期望-对表现的感知
以上为机器翻译结果，长、整句建议使用 人工翻译 。
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According to Garbrand, customer satisfaction equals perception of performance divided by expectation of performance.
据Garbrand，客户满意度等于知觉的性能除以预期的效果。
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