Finally, the macro file scanning, compared with the keyboard&mouse event capture and the application software's event notification is justified as the means for capturing design users' behaviors.
比较了键盘和鼠标事件捕获、宏记录文件扫描，以及应用软件的事件通知三种行为捕获方法，说明了将宏记录方法用于设计用户行为捕获的合理性。
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Starting with the analysis of the service process, we establish the model of event scheduling, activity scanning and process orientation working mechanism.
接着从客户服务的工作机理入手，建立了客户服务的事件型、活动型及过程型的三种工作机理模型。
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