The sense of ownership is so important that many progressive companies have ESOP (employee Share Option Plans) to reward employees.
企业主人翁意识是非常重要的,许多公司都用员工持股方案来奖励员工。
What I didn't expect was the front-line employee to be completely unaware of the new payment option and even more disturbing, share her frustration with me as the customer.
结果帮我收钱的柜员竟然完全都不知道他们店里还有这种新的付款方式,更让人困扰的是,这个柜员也像我一样对此感到沮丧。
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