The article introduced principal content of humanism medical service in differentiation service, process service, client relationship management and service recovery sides.

本文围绕差异化服务、全程服务、客户关系管理和服务补救四方面详细介绍了医学人文服务的主要内容；

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The four path of actualizing differentiation strategy are: product difference, the market difference, the service difference and image difference.

差异化战略的实施途径一般分为产品差异化、市场差异化、服务差异化和形象差异化四个方面。

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Price differentiation doesn't last long but customer service does.

价格战走不远，客户服务才是根本。

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Restaurants will supply Wi-Fi as a complimentary service and differentiation factor, says Hagan, while malls and stadiums will be more of a mix.

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That differentiation is why a quick service restaurant operator like Country Style Cooking Restaurant Chain can be down more than 8% from its Sept. 28 IPO price and the two that priced Wednesday can get huge first-day pops.

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The downside of that type of differentiation plan is that a customer service bungle hits you harder than it would another airline, since travelers with high expectations are that much more disappointed when their experience doesn't go well.

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