Boarding passes for the flight did not state a departure gate number however, leading to irritation among some passengers lining up at BA's customer service desk to inquire about the status of the flight.

CNN: Software glitch delays London flights

Because the flight was early (see, US Airways you are getting credit for that after all), I was able to get to the customer service desk sooner than normal and beat out the other stranded New Orleans-bound passengers for that afternoon flight.

FORBES: Connect

Since it outsources its help desk, each and every call to the service provider incurred a charge, and before long password-reset costs ballooned to millions of dollars.

FORBES: Magazine Article