...调查分析，介绍了品质的演进过程：减少缺陷（defect free）——魅力品质（attractive quality）——顾客喜悦（delight customer），品质管理的成长也经历了品质控制——品质管理——创造富有魅力的品质——追求顾客喜悦等阶段。
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Customer Delight 感动客户 ; 顾客感动 ; 消费者非常满意 ; 顾客欣喜
Delight The Customer 成就客户 ; 惊喜客户
The Customer Delight Principle 变满意客户为惊喜客户
Delight our customer 让我们的客户满意
Customer Delight Planning Coordinator 客户关系推进协调员
To sum up customer Delight he describes is as "Providing a continuous stream of additional value to customers and delivering it sooner".
总结“让客户愉快”，他将其描述为“以流的方式持续不断地为客户提供附加值，并尽早交付这些附加值流。”
Deliver sooner is another important principle - customer delight often results from getting a slimmer solution to the market sooner rather than waiting longer for the "full" product.
尽早交付是另一个重要原则：客户的愉快常常来自尽早得到更瘦的解决方案，而不是等很久才能拿到“完整的”产品。
Agile techniques enable customer delight, and organisations that focus on delivering customer delight are making the most money today.
敏捷技术有助于让客户愉快，今天，聚焦于让客户愉快的组织正在赚取大笔金钱。
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