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They did so while also enabling faster onboarding for newly acquired companies and making the most of their data center consolidation efforts, application portfolio analysis, service desk convergence, and heavy automation at all levels.
FORBES: Why The CIO Must Be The Chief Innovation Officer
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Finally, in the retail industry, customer service centers are using Fast Data solutions for clickstream analysis and customer experience management.
FORBES: Fast Data Gets A Jump On Big Data
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Seeking treble damages, the suit accuses Thomson of using its two CCBN board seats to steal confidential information--including pricing data and competitive analysis--that helped it create a rival service, and of hiring people who had confidentiality agreements with CCBN.
FORBES: A tiny rival accuses Thomson Corp. of espionage.