Don't let the customer think your enterprises must have new orders that can survive at once.

不要让客户觉得您的企业必须马上有新的订单才可以生存。

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When you disagree with the wisdom of what a customer is asking for, simply ask a question to make the customer think about what he's doing.

如果您不同意用户的明智要求，只需提一个问题，让用户去考虑他正在做什么。

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If a customer is rude or difficult, just think "Maybe she's had a row with her husband."

如果一位顾客表现得粗鲁或难缠，你就想：“也许她和丈夫吵了一架。”

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If you can narrow your focus to a target customer and think of creative ways to reach that target, you will get better results.

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That customer would probably think that the phone company is entitled to payment for carrying the message.

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Given the lack of viable options and customer adoption of streaming only plans over the past few quarters, we think that customer satisfaction is not really an issue.

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