This is an interesting acquisition and shows what a heated space it is for providing more capabilities to tie customer support environments to the social Web.

这是一宗有趣的收购，表明了能够提供将客户支持环境与社会网络绑定在一起的能力是多么炙手可热的领域。

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The configuration of the JSP translation framework is not exposed to customer Web applications whose needs are met by the standard configurations that support the JSP 2.0 specification.

JSP转换构架的配置对客户Web应用程序是不公开的，客户Web应用程序的需求由支持JSP 2.0规范的标准配置满足。

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Unlike the Microsoft feedback feature on the Microsoft Connect Web site, which is aimed at providing customer support, Eclipse Bugs is the actual bug-tracking system used by Eclipse developers.

不同于Microsoft Connect Web站点中旨在提供客户支持的Microsoft反馈功能，Eclipse Bugs是Eclipse开发人员所使用的实际bug跟踪系统。

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The goal was to deliver consistent information and customer support via phone, email, Web and retail store channels.

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Her responsibilities were broader than the average CIO, as well, as over time her role expanded and she oversaw innovation, gaming, IT application development, infrastructure, security, support for customer facing systems, all company web sites, as well as key initiatives to develop new technical capabilities for the Total Rewards loyalty program.

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From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)