United, which has seen its share price tumble, could have spared itself this public relations humiliation if it had followed its own policy on customer service.

美联航的股价正受到重创，要是它遵循自己制定的客服政策，本可以避免这次公关羞辱。

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The field also dances along the edges of customer service, IT, public relations, marketing and sales, according to the Social Media Influence report.

在企业中，社交媒体一般游走在客户服务、IT、公关、营销和销售部门的边缘。

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Maintains a high standard of customer service, and is responsive to customer Relations when clients call in for feedback.

保持高水平的客户服务质量，在客户致电请求咨询反馈时与客户保持良好的关系。

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Some companies have done this, such as Chargify.com, but they often had to fight destructive customer service and public relations battles.

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In the past, departments such as sales, marketing, customer service, public relations, and supply chain might each have had their own data sets, which they managed separately.

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All of which circles back to the importance not merely of good public relations, but of good customer service.

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