Amazon has launched a print on demand (POD) programme in the UK. Amazon.co.uk said that the service would mean it could rapidly print and ship an individual book following a customer order.

据数字出版在线消息，亚马逊在英国推出按需印刷（Print On-demand， POD）服务，英国亚马逊（Amazon.co.uk）官方表态说，这项服务将意味着它可以及时跟踪客户订单，快速打印和并邮寄给客户。

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The attitude of staff would change as they would be put through a programme of customer service training, he said.

BBC: England

The bank said it was undertaking a major productivity programme in order to improve its efficiency and customer service.

BBC: Standard Chartered cuts 6,000 jobs