The total cost of the customer includes monetary cost, risk cost, spiritual cost, opportunity cost, evaluation index to form customer satisfaction of e-commerce.
顾客总成本包括时间成本、货币成本、风险成本、精神成本、机会成本、构成了电子商务顾客满意度的评价指标。
This paper presented the customer satisfaction index of estimation model for FTMS based on transportation information by economic method, and researched on its evaluation method.
利用计量经济学方法建立了基于交通运输信息的高速公路交通管理系统用户满意度指数模型，并对测评方法进行了研究。
The index system consists of four macroscopic evaluation indexes: business process cost, business process quality, business process customer satisfaction, and business process efficiency.
该指标体系由四个宏观指标构成，即业务流程成本、业务流程效率、业务流程顾客满意度和业务流程质量。
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