The system repeats the information; when the customer confirms it, or repeats the query, the system develops a record of the different ways the target word can be spoken.

系统重复相关信息；当用户确认这条信息，或者重复查询时，系统便获得了目标词的一个不同方式的语音表达记录。

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Provide service interfaces, which allow consuming applications to use this centralized system as IBM's single customer record creation and customer information source for all IBM customer information.

提供服务接口，从而允许服务使用应用程序将这个集中的系统作为 IBM 所有客户信息的单一客户记录创建和客户信息源加以使用。

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Information system can record storage place of cargo and information about goods and customer signing, in order to make sure that goods can be handed to clients accurately.

信息系统可记录扫描入库的货件入库后的存储位置、货物是否正常、客户签收等信息，保障货物准确无误的交付到客户手中。

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In the traditional model, CRM is a system of record: it tracks customer information and contact history, manages the sales pipeline, and enables detailed analysis of sales performance and customer data.

FORBES: From Customer Management To Customer Engagement