In order to obtain customer knowledge, enterprises need to make an effort in the following: (1) Set up effective customer's way of communication and channel, and collect customer knowledge;

为了获取客户知识，企业需要在以下方面做出努力：（1）建立有效的客户沟通方式和渠道，收集客户信息；

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The ability to gain the kind of knowledge about the need of that customer base so fast allows us to re-purpose our technology and invest in a way that would have taken much longer without the lab.

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