A qualified mystery customer should be good at observing and collecting information.

一个合格的神秘顾客需要善于观察、善于收集信息。

youdao

"Feedback from mystery customers should not be the only standard to judge employees," he said. "Companies should be more focused on improving customer service than policing employees."

他说：“神秘顾客的反馈不应该成为衡量员工的唯一标准，公司应该更多的把注意力集中在如何提高客户服务水平上而非员工监控上。”

youdao

It's always easier to find a mystery customer to eat at a fast food chain than to test drive to a 4s Mercedes Benz automobile or visit a luxury store.

通常来说，寻找吃快餐项目的神秘顾客比寻找在奔驰4s店里试驾或者检测奢侈品商店的神秘顾客容易多了。

youdao

Intuitively, it makes sense, but from an execution standpoint, successfully engaging the customer is still a bit of a mystery.

FORBES: Customer Engagement and the Mini-Cooper

In November 2001 Roberts had recommended printing toll-free customer hotline numbers on soda cups and sending mystery shoppers to restaurants to conduct anonymous reviews of service using a hard-number scoring system.

FORBES: You Want Data With That?