On the basis of analyzing the customer knowledge discovery and customer knowledge classification, an approach to customer knowledge discovery is presented.
在分析了客户知识发现的含义和客户知识分类的基础上，提出了一种客户知识发现的分析方法。
The study of this text emphasizes on the application of knowledge discovery in the classification of textual records on the customer service in the communication industry.
本文的研究着重于知识发现在通信行业客户服务文本记录分类这一问题的应用上。
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