There are some things that I found missing, especially concerning customer interaction and involvement in system testing.

不过我也看到书中遗漏了一些东西，特别是对同客户的交互和客户参与系统测试等方面关注的不够。

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Operational method of use characterized by real-time, request-response based interaction with the MDM System; creation or update of customer information is a typical example.

运营方法的特征是以实时、请求-响应的方式与MDM系统交互；创建或更新客户信息就是一个典型的例子。

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By separating service processing and customer interaction, it achieves the multilayer distributed applying system structure of thin customer, business service and data service.

将业务处理与客户交互分开，实现瘦客户、业务服务、数据服务的多层分布式应用体系结构。

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Organizations that allow clients to see their silos, said Trefler, Organizations that have to transfer a customer in the middle of a call to finish a service interaction, or organizations which have to guess what the customer wants instead of having the system predict it based on the customer history and previous calls.

FORBES: In Managed Care, Data Plus Integration Plus Rules Equals Information