In spite of the many complexities of aerial cooking, Menge agrees with Braun that on-board chefs can still add value to the in-flight customerexperience.
"We realized we had a premium customer sitting in economy class who would appreciate and purchase an on board culinary experience, " notes Russ Brown, U.S. Airways' director of product planning and development.
SYNC's new suite of services allows customers the ability to integrate with off-board services and provide a personalized infotainment experience to the driver by utilizing the customer's own phone.