Make sure delivery qualified parts to next process or customers and reduce customer complaint.

保证检验品质，减少或杜绝客户抱怨。

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All investigating agents are required to file a signed minute for the final result of the complaint investigation process as well as the customer satisfaction survey.

并由问题处理人员的签名，及最终处理结果和客户的满意程度。

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In the process of handling customer complaint and inquiry, in case of refusal and buck-passing, the responsible department and persons shall be punished according to the assessment provisions.

在处理客户投诉、咨询过程中，如发生拒绝、推诿现象，对责任部门和责任人必须按考核规定进行处罚。

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