Customer churn model, consists of basic model and behavioral model, is built based on analysis of the churned customers' basic data and behavioral history.
客户流失模型是通过对流失客户的数据进行分析后得出的，包括基本模型和行为模型。
If the model USES only one churn rate, the assumption is that the churn rate is constant across the life of the customer relationship.
如果一个模型只用一个流失率，那就是它假设客户关系的生命周期中流失率不变。
By including this in the churn model, the company could then set up processes to trigger immediate action at the first sign of customer discontent.
通过在客户流失模型中包含这种信息，公司可以在出现客户不满的最初迹象时及时采取措施。
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