Do these procedures make provision for analysis with the customer and for the corrective action to be taken?

这些程序是否规定协同客户进行分析并开展行动？

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Customer churn and next best action In customer churn analysis multiple streams of data such as transactions, customer profiles, and social media data are sourced and stored on a big data platform.

在客户流失分析中，例如交易、客户档案、社交媒体等混合数据被储存在大数据平台。

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Organize root cause analysis and corrective action according to customer complaint.

对客户投诉的问题，组织各部门进行原因分析和进行改善。

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