Being ahead of any problem and its user reports is critical to providing a satisfactory level of service to the user community as a whole.

总体来说，提前了解问题及其用户报告是为用户社区提供满意的服务水平的关键。

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Higher volume, business critical applications might have Service Level Agreements (SLAs) that demand dedicated hardware and software environments.

高容量、业务关键型应用程序可能具有服务水平协议(SLA)，这些协议要求专用的硬件和软件环境。

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This is critical for enterprise level application and the service level agreement they need to meet business requirements.

这对于企业级应用程序以及满足业务需求所需的服务水平协议尤其重要。

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In December 2010, Rackspace introduced a new level of increased service targeting the Enterprise market, called Critical Sites, mission critical website and application monitoring.

FORBES: Rackspace: Bull and Bear Cases Revisited