...工在为主顾供给效力历程中所应服从的效力礼仪，包括仪容仪表（appearance）、活动范例(conduct)、待客礼仪(courtesy to customer)。 1、仪容仪表 连锁门店员工致齐的仪容仪表是为主顾供给效力的前提早提，没有主顾会排挤一位仪容整齐、着装洁净
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So, off I went to the back of the store to use the courtesy phone near the customer service desk.I called and spoke with a very friendly woman, and she was happy to walk me through the process.
所以，我去了商店的后面仓库用客户服务桌旁的免费电话打了个电话，是一位非常友好的女士接的电话，她很热心的带我走过整个过程。
So, off I went to the back of the store to use the courtesy phone near the customer service desk. I called and spoke with a very friendly woman, and she was happy to walk me through the process.
所以，我去了商店的后面仓库用客户服务桌旁的免费电话打了个电话，是一位非常友好的女士接的电话，她很热心的带我走过整个过程。
While the physical product in this supply chain moves from left to right, it is imperative to understand the flow from the point of view of the customer. (Image courtesy of OCW.)
尽管供应链中的产品实物是从左到右移动，但我们应从客户的观点来理解这一流程。(图片由开放式课程小组提供。)
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