England wrote his original contact, who went by the name Huang Siyuan, asking to be reimbursed for the time and money he wasted on the bogus alpaca sales.

恩格兰德曾写信给他最初的那位名叫黄思远（音）的联系人，要求补偿在这宗虚假羊驼生意中时间和金钱的开销。

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The second powerful tool for sales professionals is their contact process, or how they go about initiating a conversation with their prospective customers.

销售员第二个最强的武器是他们的交流方法，或者说他们如何与潜在的客户展开对话。

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For example, the functional needs of a branch bank teller are different from those of the sales and marketing person or the contact-center customer service representative or supervisor.

例如，分支银行出纳员对台式电脑的功能性需求不同于销售和市场人员、管理人员和联系中心客服代表。

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Not only does that help avoid embarrassing gaffes by raising red flags for unidentifiable names, but it can turn any customer contact into a subtle sales tool.

FORBES: Magazine Article

He has spent a fair amount of his career involved with sales and marketing activities and understands the need for tools to facilitate regular contact with customers and prospects.

FORBES: Extreme Outsourcing

The sales-minded executive Tuesday announced he was dissolving an HP group responsible for sales to small- and medium-sized businesses to give HP's salespeople more direct customer contact, and stressed that HP would work only with partners that made it a point to champion HP products.

FORBES: Magazine Article