二、电话银行的构成 电话银行是利用计算机集成技术（Computer Technology Integration，CTI），通过电话自动应答和人工服务等方式为客户提供优质服务金融服务的一种业务，它涉及到多种技术和设备。
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computer integration technology 计算机集成技术
computer telephone integration technology 计算机话音集成技术
Call Center is also called Customer Service Center, and it's a typical application of CTI (Computer telephony Integration) technology.
呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。
And its optimization must be done with integration of computer and communication technology as well as equipment of MAN and relay protection.
计算机技术、通信技术以及与城网一次设备、继电保护的合理集成是网络优化的保证。
Call Center is an important application field of the Computer Telephony Integration technology. It is an important way of an enterprise to manage relations with its customers.
客户服务中心是计算机电话集成技术的重要应用领域，是企业处理与客户关系的重要方式。
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