As one important part of e-collaboration, knowledge management is a new hot research area without doubt.

作为企业电子协作的组成部分，知识管理无疑是一个新的热点研究领域。

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Whether under the guise of knowledge management, collaboration, or social media, these kind if programs have been tried and failed in some fashion by most companies now.

FORBES: Tools That Will Help You Collaborate Effectively

Consumer Marketing, Customer care, Social Commerce on the consumer engagement side and knowledge management, policy management, employee onboarding, employee networking and profile manager on the enterprise collaboration side are some of the business ready applications you might want to consider before making a decision.

FORBES: InfosysVoice: Choosing an enterprise-class, business-ready social media platform