Customer knowledge consists of five levels that are customer identification, communication channel, customer needs and wants, customer behavior, and customer value of profitability.
客户知识由客户界定、沟通渠道、客户需求、客户行为以及客户赢利价值五个层次组成。
If the purpose is to be used as a communication channel, such behavior is more likely to be timely experienced in different geographical locations.
如果目的是作为一个交流的通道被使用，这样的行为更有可能被及时地在不同的地理位置内体验到。
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