第一次在已经快要累到睡着的新员工面前讲解“通话质量管理（Call Quality Management）”和“关键绩效指标（Key Performance Index, KPI）”还真的是一项很大的挑战。
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It was urgent problem would be solved by telecommunication carriers how to improve the quality of call center, reduce the cost of the applications, optimize the management and win the client.
如何提高呼叫中心的服务质量，降低运营成本，优化全局管理，最终赢得用户是各电信运营商急需解决的问题。
New China Life Insurance Call Center constantly improves all aspects from technology, management and the team, in order to achieve the goal of providing high-quality, convenient and reliable service.
新华人寿电话中心从技术、管理、团队各方面不断优化改进，以提供优质、便捷、可靠的服务为目标。
It has important significance to improve educational administration management quality that educational administration management call-center is created in university.
在高校教务管理中建立呼叫中心对提高教务管理水平具有重大现实意义。
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