The example used in both parts of this article series is based on a scenario where a call center agent needs to look up information for a particular customer.

该系列文章的各部分中使用的例子都是基于一个场景，在该场景中，一个呼叫中心代理需要检索某一特定客户的信息。

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If you don't have enough insurance, call your agent and discuss an increase in benefits.

如果你没有足够的保险，打电话找你的保险代理人，讨论加保。

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Meanwhile, Mahone disappears and makes a phone call to Agent Lang, asking her to find out who killed his son.

与此同时，马宏离开了团队，与特工兰聊起了电话，他请她帮忙找出是谁杀了他的儿子。

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This creates what economists call a principal-agent problem.

ECONOMIST: Securitisation

What if your claims or call center agent could seamlessly use real-time communication capabilities like instant messaging and video sharing or productivity features like mail-merge right inside of CRM?

FORBES: Insurance Companies Adopt CRM Tools To Boost Productivity

Moyes also admitted he was unhappy with England manager Sven-Goran Eriksson's comments that he would call Rooney's agent if he was a club manager.

BBC: SPORT | Football | My Club | Everton | Moyes realistic over Rooney