If you're going to improve a customer's business through process improvements, begin by listening.

如果您打算通过过程改进来提高客户的业务，那么从聆听开始。

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For example, seeking business process flexibility may be desired to improve time to market and to enable an organization to prepare for change.

例如，有的组织可能希望提高业务流程灵活性，这有助于减少产品上市时间，并使组织有时间为变化做好准备。

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The analysts later use this information to improve the business process, closing the lifecycle loop.

分析员将利用这些信息来改进业务流程，从而实现一个封闭的生命周期循环。

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My recommendations for how to find these opportunities are based on four observations, the first two about the cloud, one about the way that CIOs and CTOs must improve their management practices, and one about the misunderstood discipline of value-driven Business Process Management.

FORBES: How CIOs and CTOs should Improve their Businesses with the Private Cloud