Secondly, the paper discussed CRM concepts could not realize without the support of information technologies especially the business intelligence technologies.

接着，提出了银行要实现 CRM 离不开软件技术尤其是商业智能技术的支持。

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Business intelligence (BI) refers to technologies that are used for reporting and analyzing data, including recognizing trends and patterns, to make better strategic business decisions.

商业智能(BI)是指用于报表和分析数据的技术，包括识别趋势和模式，以便制定更好的商业战略决策。

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A few years ago such technologies, called "business intelligence", were available only to the world's biggest companies.

几年前这种被称作“商业智能”的技术只有最大的公司才有。

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The challenge with Big Data is that it includes everything from hardware, through operating system, databases, analytics and business intelligence technologies, visualization software, post-graduate level mathematics and statistics, and innovative approaches to business and social problems.

FORBES: A Mind Blowing Big Data Experience: Notes From Strata 2013

As of the last annual survey, the three-highest rated priorities for investment from 2012 to 2015 included Analytics and Business Intelligence (BI), Mobile Technologies and Cloud Computing.

FORBES: Connect

But on the business front, a new generation of specialty social analytics and business intelligence (BI) providers like GoodData, NetBase, QlikTech, and Visible Technologies have been some of the first to re-envision BI and provide the tools and platforms to create smarter, more social, special-purpose apps for creating and delivering insights to the right audience on the right device.

FORBES: These Smart, Social Apps Bring Big Data Down to Size