Relationship between causal attribution and service justice, and the one between service justice and customer trust were exmained.
通过对广州市内几家餐馆的顾客进行问卷调查，探讨顾客归因、服务公平性及顾客信任感之间的关系。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救； 顾客归因； 关系质量； 补救预期； 顾客满意； 行为意向。
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