For all the money you spend training your customer service staff, the essence of what you need them to do boils to five key phrases.

不管你在培训客服人员方面花了多少钱，你需要让他们明白的最本质的东西其实可以概括成五个短语。

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These are served by about 500 staff at the VDMA all over Germany but also in Brussels and some key countries of mechanical engineering.

VD MA有大约500名员工遍布德国，以及布鲁塞尔和其他机械工业重要的国家。

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Transparency of company strategy is a key, in very simple terms for all staff members, even for foreign food sales at a Shenzhen Wal-Mart or PC software in the Akihabara electronics bazaar in Tokyo.

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And all care homes and acute hospitals would be encouraged to have a key staff member identified as responsible for handling dementia patients, seen as a way to help care homes shift the focus from drug treatments to talking therapies.

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"You know that if you fire those three or four key members of staff the company would shut down immediately, and all the workers would lose their jobs, including those who have no links, " says Gianpaolo Capasso, the head of the agency in the Campania region.

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