To survey the attendants of hotels, in order to improve people's knowledge standard, self- prevention ability, and sanitary service of hotel with active way of health education.

对宾馆、旅社客房服务人员深入调查，以便采取积极主动的健康教育方式，提高该人群的知识水平、个体防护能力和客户卫生服务质量。

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Extensive knowledge on disease process can help the register work rapidly and correctly, and then the transformation from passive reply to active guiding service is possible.

要做到迅速准确地挂号，必须具备更广泛而深入的临床症状学的知识，从被动应答服务向主动引导服务转变。

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Knowledge service with high quality should be supported by an effective knowledge management, in which the most active factor is the knowledge service staff.

高质量的知识服务必须以有效的知识管理作为保障，其中知识工作者是最活跃的因素。

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