Based on the model of American Customer satisfaction Index (ACSI), this paper expounds the methods for evaluating the reader satisfaction.

以美国消费者满意指数(ACSI)模型为基础，详细论述了读者满意度测评方法。

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This paper proposes a new CSI model based on the analysis of SCSB, ACSI and ECSI for further discnssion.

本文基于对SCSB、ACSI、ECSI等顾客满意度指数模型的分析，提出了一个新的顾客满意度指数（CSI）模型。

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Based on ACSI and its application to public organizations, this paper offers a design of public satisfaction test model and index system which is appropriate for public organizations in our country.

文章通过借鉴美国顾客满意度指数模型的组织绩效测量方法及其在公共部门的应用模式，结合我国公共部门的特点，设计出了适合我国公共部门的公众满意度测评模型与指标体系。

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