If the delay is for five hours or more, passengers are also entitled to a refund of their ticket with afreeflight back to the initial point of departure if this is relevant (for example, if a connecting flight has been cancelled).
Casie Stewart, a 28-year-old social-media consultant from Toronto, has earned afree Virgin America flight, a shopping splurge at Mark's Work Wearhouse and an all-expenses-paid trip to New Zealand fashion week thanks to her prolific tweeting and blogging about her life.