服务产品的特性决定了饭店服务失误难以避免。
The service failure is inevitable because of the attributes of service products.
饭店服务补救方式、服务补救后顾客二次满意度、服务失误类型与顾客行为意向均存在相关关系。
The ways of service recoveries, customers' secondary satisfactions, and the sorts of service failures have relationship with customers' behavioral intention.
应用推荐