顾客部门化(customer departmentalization):按组织服务的对象类型来划分部门。如:银行 为了不同的顾客提供服务,设立了商业信贷部、农业信贷部和普通消费者信贷部等。
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许多组织非常重视顾客部门化方式,以便更好地监测顾客的需求。
To better monitor the needs of customers and to be able to respond to changes in those needs.
许多组织非常重视顾客部门化方式,以便更好地监测顾客的需求,并在需求改变时能对此做出迅速的反应。
To better monitor the needs of customers and to be able to respond to changes in those needs, many organizations have given greater emphasis to customer departmentalization.
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