企业的成功依靠倾听与关心顾客的心声，保持与顾客的良好关系，建立真正以顾客为导向的经营战略。

The key for enterprises survival lies in concerning what customers are thinking, good relationships with customer, as well as implementing customer-oriented strategies.

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倾听顾客的心声：尽管沃尔玛的标志性的迎宾员很友好，他们只能说声你好并给你指引正确的方向，真正能做的并不多。

Listen to your customers: While Walmart's iconic greeters are friendly, they can't really do much more than say hello and point you in the right direction.

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然而，最重要的方法得到资讯室直接调查你的目标市场\顾客，倾听他们的心声。

However, the most important way to get this information is to ask your target market/customers directly and then listen.

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