顾客满意管理是以顾客满意为核心的管理和经营方式，是20世纪80年代中期至90年代兴起的新型的管理方式。
顾客满意管理系统贯穿于质量管理体系的始终，是企业实现持续改进、参与激烈市场竞争的需要。
Customer's satisfactory management system is necessary to realize enterprise's continual improvement and attend stinging competition, running through quality management system.
让米老鼠来做医疗行业看起来并不怎么合适，但是迪斯尼主题公园背后的管理团队却拥有着极高的顾客满意度。
Mickey Mouse might seem like a goofy consultant for the health care industry. But the management teams behind the theme parks have a good track record at satisfying customers.
服务质量和顾客满意一直是市场研究和管理的核心。
Service quality and customer satisfaction is always the core of market research and management.
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