满意是一种心理感受程度，顾客满意与否，取决于顾客接受产品/服务的感知同顾客在接受之前的期望相比较后的体验。顾客满意率是是指在一定数量的目标顾客中表示满意的顾客所占的百分比，是用来测评顾客满意程度的一种方法。
质量目标：成品一次报验合格率达98%以上，顾客满意率达98%以上。
Quality Objectives: a postmortem was finished a pass rate of 98 percent or more, customer satisfaction rate of over 98%.
产品合格率100％是我们的质量目标， 顾客满意率100％是我们的服务目标。
Products are 100 percent pass rate the quality of our goal, customer satisfaction rate of 100% is our target.
雷迪森的目标是100的顾客满意率，如果你对某项服务不满意，请让我们知道，我们将对其进行纠正否则你可以不付款。
Our goal at Radisson is 100 guest satisfaction, if you aren't satisfied with something, please let us know and we'll make it right or you won't pay.
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