4．顾客满意比较(CSC，Customer Satisfaction Comparison) CS经营除了使企业能以顾客满意度为标准来纵向衡量企业在不同时期的经营表现以外，CS经营也可以用...
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顾客抱怨是指顾客对其要求已被满足的程度的感受比较差，顾客满意度很低时，产生的心理感受以及做出的反应。
Customer complaint is the psychological receipt and reaction when the customer's request is in poor satisfaction and the contentment of the customer is very low.
顾客满意是企业最重要的成功因素之一，但一直以来满意度的衡量来自于产品绩效与消费期望的比较。
Customer satisfaction is the most essential factor to success, but at all times the scale of satisfaction has been out of the comparison between product performance and consumption expectation.
服务容量是一个比较新的领域，其与顾客满意度有关。
The service capacity is a new field. It relates to customer satisfaction.
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