... 2.5 Negotiation and Bargaining 议价与协商 2.6 Complaints and Objection Handl-ing 顾客抱怨与处理 2.7 Selling, Distributing and Contract 销售、经销与契约 ...
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最后应用结构方程模型，分析了各个变量之间的关系，直观的显示了顾客抱怨处理与顾客满意度各个变量的关系。
In the end, this dissertation analyses the relationship of each variable with structural equation model, which shows the relationship between the complain treatment and satisfactory of clients.
本文的研究主题是高档商务饭店顾客抱怨处理公平性与顾客行为意向的关系。
This thesis is about the relationship between justice of complaint-handling and customer behavioral intentions.
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