2、顾客忠诚度降低(Decreased Customer Loyalty) ,fficeffice" />
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顾客忠诚度降低
Lower customer loyalty
以上为机器翻译结果，长、整句建议使用 人工翻译 。
服务失败会降低顾客的满意度和忠诚度，但这不等于企业就一定会失去顾客。
Service failure decreases customer satisfaction and destroys customer loyalty, which doesn't mean that the company will certainly lose customers.
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