目前，学术界对顾客公民行为的界定和构成尚存在一定的分歧。
At present, there is some difference about the definition and composition of customer citizenship behavior in the academics.
以广州旅行社顾客为对象进行问卷调查，探讨顾客参与、顾客满意与顾客公民行为之间的关系。
This paper, with travel agency customers as an object of investigation, probes into the relationship between customer participation, customer satisfaction and customer citizenship behavior.
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