等到项目结束时才开始总结经验教训是一件憾事。
It seems a pity to wait until the end of a project to start uncovering lessons learned.
最后介绍了服务管理的实施，第一年的项目实施结果以及获得的经验和教训总结。
At last, it introduces the implementation of the service management, the result of the first year and the obtained relevant lessons and experience.
最后，本文总结了作者参与此项目的经验与教训，并指出了研究的不足。
Finally, the thesis summarizes the experience of participating in this project and lessons learned, and pointed out the shortcomings of the study.
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