一家知名连锁店的零售主管向《时代周刊》坦言：“这是一场终极噩梦。”

"It's the ultimate nightmare," a retail executive from a well-known chain admitted to TIME.

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那使得保单业的利润异常惊人：据行业期刊《保修周刊》所载，（零售产品）保单业务每年为美国的零售商带来超过160亿美元的收入。

That makes warranties amazingly profitable: they generate over $16 billion annually for American retailers, according to Warranty Week, a trade journal.

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钱先生所在的团队获得了《新财富》《证券市场周刊》等最佳零售行业分析团队称号，并在亚、洲货币和评选中排名领先。

The team Mr. Qian works in was named the best analysis team of the retail industry by New Fortune and Capital Week, and ranked ahead by Asia Money.

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