雅各布逊描述说她听到伯纳德呼喊说他无法呼吸，而战友们鼓励他，告诉伯纳德他能行。
She described how she heard Bernard calling out that he could not breathe, and his friends telling him he was going to make it.
雅各布逊说，如果这种事发生了，顾客应该知道：是不是有人承担责任；怎么承担责任；谁来承担责任。
Jacobson says if this happens, customers should know exactly if and how they are covered, and who covers them.
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