针对现有方法的缺陷，提出一种新的面向顾客价值的业务过程改进方法(CVO - BPI)。
For mending the old methods, the customer value oriented business process improvement method (CVO - BPI) is put forward.
针对现有方法的缺陷，提出一种新的面向顾客价值的业务过程改进方法(CVO - BPI)。
For mending the old methods, the customer value oriented business process improvement method (CVO-BPI) is put forward.
对于更有经验的读者，这本书的价值有限，但仍然提出了一个过程改进工作的有效方法。
For more experienced readers, this book has a more limited value, but still presents a useful approach to the task of process improvement.
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