课程强调与有效沟通相关的专业信息技术人员，商业经理，最终用户，顾问和其他外部服务供应商的角色评定。
It emphasizes the critical role of an efficient communication with information technology professionals, business managers, end users, consultants and other external service providers.
客户服务研修班课程综合各种技巧与流程，帮助客户顾问或客户经理更有效地开展他们的工作。
The Customer Service Workshops brings together the skills and the process to enable Customer Service Representatives or Relationship Managers to be more effective at their jobs.
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